All orders are processed within 4-6 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We make every effort to fulfill orders as quickly as possible. 

REMEMBER all orders are custom.  

UPS and USPS are used for any orders shipped and may require a signature at delivery. Although every possible care will be taken to produce quality design work of all pieces of the project, Wilori and Company LLC cannot place an unconditional guarantee on the above after it has left for shipment. Wilori and Company LLC will not be held responsible for any ruined projects due to shipping mishandling or any other cause in or outside of our control. Wilori and Company LLC will not be held responsible for any late arrivals or ruined projects due to weather or any other cause in or outside of our control.

We are not responsible for lost or stolen items once it is in hands of the shipping carrier. Please make sure to double check your address and email before placing an order. If an item is lost or stolen please file a claim immediately with the shipping carrier.