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Find some of the most commonly asked questions about our products and services. Can't find what you're looking for? Email us at hello@wilorilane.com

custom stationery FAQs

WHEN SHOULD I MAIL MY INVITATIONs?
WHEN SHOULD I MAIL MY INVITATIONs?

We suggest you mail your wedding invitations 6 – 8 weeks in advance (4– 6 weeks before for other events such as birthday parties). You should request a reply date 3 – 4 weeks prior to your wedding date so you have time to give the caterer or reception venue your final count. For destination weddings, you should send a save the date 10 – 12 months in advance and the invitation 4 months in advance.

do you have a minimum for custom invitations?
do you have a minimum for custom invitations?

Yes. Our minimum is $2,250 on all custom invitation orders of 50 or more and includes a design fee. Our day of items minimum purchase requirement is $1,000 if purchased separately.

what type of printing do you offer?
what type of printing do you offer?

We offer digital printing, foil stamping and letterpress printing. We also offer die-cutting, and provide additional add-ons such as wax seals and ribbons.

what is the turnaround time for custom invitations?
what is the turnaround time for custom invitations?

Once the proposal is approved, the design and printing process takes on average 6-8 weeks. Certain upgrades or printing types may delay the production time. 

what is the turnaround time?
what is the turnaround time
The standard turnaround time for invitations is 6 to 8 weeks, depending on the complexity of your suite. If specialty printing or items are added, additional time is needed. It is recommended that you start the ordering process at least 4 to 6 months prior to the mailing date to make sure there is plenty of time and to keep the process as stress free as possible.
will i get to see the design before printing?
will i get to see the design before printing?

Yes! Once the payment is made in full and the questionnaires are filled out, we will send you a digital mock-up of the complete design before ordering any printed material.

Unfortunately, you cannot order hard-copy printed samples of your specific design, but we do offer sample packs of the suites if you would like to see paper colors.

how far in advance should i place my invitation order?
how far in advance should i place my invitation order?

Orders from our Collection take between 4 to 6 weeks depending on the print methods chosen and embellishments added. We recommend that you begin the order process as early as possible to ensure that your invitations are ready in plenty of time.

Use this timeline guide to estimate when you should place your invitation order based on your wedding month.

can i add embellishments  or add'l cards to my semi-custom order?
can i add embellishments or add'l cards to my semi-custom order?

Absolutely! We have designed our suites to include some matching embellishments, as well as a full a la carte shop that includes wax seals, liners, addressing services and more. Check out what can be added  here.

If you’d like to incorporate an additional card or design (such as a map, venue illustration) please email us at hello@wilorilane.com and we will be happy to add that to your order!

Semi-custom stationery FAQs

what can be customized in the semi-custom line?
what can be customized in the semi-custom line?
  • You may customize wording, ink and paper colors, and print methods.
  • Product size, fonts, layouts, design elements (graphics) are NOT customizable.
  • If you want to change the colors and know what you want, you can pick from our Color Guide and inform us of the desired color change during checkout.
can i add embellishments or add'l cards to my semi-custom order?
can i add embellishments or add'l cards to my semi-custom order?

Absolutely! We have designed our suites to include some matching embellishments, as well as a full a la carte shop that includes wax seals, liners, addressing services and more. Check out what can be added  here.

If you’d like to incorporate an additional card or design (such as a map, venue illustration) please email us at hello@wilorilane.com and we will be happy to add that to your order!

What Happens After I Place My Order?
What Happens After I Place My Order?

If you have ordered a customizable item, your purchase includes 2 rounds of proof revisions. 
After you place your order, one of our designers will personalize your design with the information you submitted. We will email your proof in 1 to 3 business days  after your order is placed. Once you receive your proof, you will need to respond via the included proofing form to approve your design(s). If you request edits, your revised proof will be ready in 1 to 3 business days  from receipt of any change requests received.

Additional rounds of proofs beyond your SECOND proof are $55 per round. It is important you check your email frequently during the proofing process to keep your order on track.

GENERAL FAQs

Do You Accept Returns Or Cancellations?
Do You Accept Returns Or Cancellations?

Because every order is custom printed just for you, we do not offer refunds or exchanges. All sales are final.

Please see our full Return & Cancellation Policy for details.

how many invitations do i order?
how many invitations do i order?

When determining how many invitations you will need to order, be sure to account for households rather than individuals. Additional reprints are costly after your design is approved and printed, it is best to determine your needed quantity and then add 10% extra for last minute additions and keepsakes before placing your order. Once your order is placed we cannot reduce the quantity.

Do you provide postage?
Do you provide postage?

We do not include postage with your suites. We recommend and provide information on taking a suite to the post office to have it weighed so you know how much postage will cost. Wilori Lane is not liable for any suites that come back for incorrect postage.

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BASED OUT OF Orlando, FLorida SERVING CLIENTS WORLDWIDE. 

Monday-Friday 10:00-6:00pm 

By appointment only.

hello@wilorilane.com

We embrace and celebrate love in all its forms.